Types of Support Tickets

As a Partner, you can submit all available support ticket types directly through the Partner Portal including those available in the Merchant Portal and additional request types exclusive to partners.

Note: There is no need to switch to the Merchant Portal to submit merchant-related requests.

Category	Applies To
3rd Party Product or Terminals	Partner
Account Information Change	Partner
Application Questions	Partner
Bank Change	Partner
Billing Statement Issue	Partner
Campus Access	Partner
CBD	Partner
Clearent Product Inquiry	Partner
Compass	Partner
Empower	Partner
Entity Change	Partner
Equipment Setup or Changes	Partner
IRIS	Partner
Merchant Support	Partner
New Rep Setup	Partner
Partner Tax Information	Partner
Product Enablement	Partner
Product Questions	Partner
Remove Sales Rep Access	Partner
Report Request	Partner
Residuals	Partner
Training Request	Partner

Note: Partners can submit tickets on behalf of your Merchants via Partner Portal.