Types of Support Tickets

As a Partner, you can submit all available support ticket types directly through the Partner Portal including those available in the Merchant Portal and additional request types exclusive to partners.

Note: There is no need to switch to the Merchant Portal to submit merchant-related requests.

Category	Availability
3rd Party Product or Terminals	Partner Portal
Account Information Change	Partner Portal
Application Questions	Partner Portal
Bank Change	Partner Portal
Billing Statement Issue	Partner Portal
Campus Access	Partner Portal
CBD	Partner Portal
Clearent Product Inquiry	Partner Portal
Compass	Partner Portal
Empower	Partner Portal
Entity Change	Partner Portal
Equipment Setup or Changes	Partner Portal
IRIS	Partner Portal
Merchant Support	Partner Portal
New Rep Setup	Partner Portal
Partner Tax Information	Partner Portal
Product Enablement	Partner Portal
Product Questions	Partner Portal
Remove Sales Rep Access	Partner Portal
Report Request	Partner Portal
Residuals	Partner Portal
Training Request	Partner Portal
Account Closure	Partner Portal, Merchant Portal
Account Information Change	Partner Portal, Merchant Portal
Account Questions	Partner Portal, Merchant Portal
Bank Account Settings	Partner Portal, Merchant Portal
Compliance	Partner Portal, Merchant Portal
Dispute and Chargeback Inquires	Partner Portal, Merchant Portal
Equipment Setup or Changes	Partner Portal, Merchant Portal
Hierarchy Request (1-4 MIDs)	Partner Portal, Merchant Portal
Hierarchy Request (5 or More MIDs)	Partner Portal, Merchant Portal
Merchant Portal Questions	Partner Portal, Merchant Portal
Merchant Tax Information	Partner Portal, Merchant Portal
Terminal Inquiry	Partner Portal, Merchant Portal
Token Export Inquiry	Partner Portal, Merchant Portal
Token Import Inquiry	Partner Portal, Merchant Portal
Transactions, Batches, or Fees	Partner Portal, Merchant Portal

Note: Partners can submit tickets on behalf of your Merchants via Partner Portal.