Refund a Transaction

To refund a transaction:

1

Go to Virtual Terminal > Transaction Search.

The Transaction Search page opens.

2

Click the chevon down icon next to the Void button in the first column for a transaction.

A list of three options opens for a transaction row.

3

Select the Refund option.

The Issue a Refund page opens, including the following fields:

Field Name
Description
Editable?

AMOUNT

Enter the amount to refund.

Editable

COMMENTS

Enter the comment for a refund.

Editable

4

Click the Issue Refund button.

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