Managing Disputes via Merchant Portal

To review and manage disputes on the dashboard, get access to the Merchant Portal and visit the Disputes tab.

Disputes Dashboard

Here, you can review the new dispute case, list of reported disputes, details of disputes, completed disputes, and evidences.

To learn more, see below Disputes feature in detail.

Upload Evidence on Dispute

• You can upload supporting zip file documents up to 10MB in size.

• Each zip file contains up to 500 files.

• The files format allows JPG or PDF.

Upload the evidences on dashboard to challenge dispute and protect the chargeback.

Accept the Dispute

Ensure that once you accept liability for a dispute, the decision is final and cannot be reversed.

1. From the Dispute tab, choose the chargeback entry from the dispute table.

2. Review the case details and dispute details.

3. In the Response section, select Accept Dispute, then click Submit.