Types of Support Tickets

As a Merchant, you can submit below support tickets for various inquiries through the Merchant Portal.

Category	Applies To
Account Closure	Merchant
Account Information Change	Merchant
Account Questions	Merchant
Bank Account Settings	Merchant
Compliance Issues	Merchant
Dispute and Chargeback Inquiries	Merchant
Equipment Setup or Changes	Merchant
Hierarchy Requests	Merchant
Merchant Portal Questions	Merchant
Merchant Tax Information	Merchant
Terminal Inquiries	Merchant
Token Export Inquiry	Merchant
Token Import Inquiry	Merchant
Transactions, Batches, or Fees	Merchant

Note: The above support ticket categories are also accessible to Partner while submitting a request through the Partner Portal on behalf of a merchant.