Types of Support Tickets

As a Merchant, you can submit below support tickets for various inquiries through the Merchant Portal.

Category	Availability
Account Closure	Merchant Portal
Account Information Change	Merchant Portal
Account Questions	Merchant Portal
Bank Account Settings	Merchant Portal
Compliance Issues	Merchant Portal
Dispute and Chargeback Inquiries	Merchant Portal
Equipment Setup or Changes	Merchant Portal
Hierarchy Requests	Merchant Portal
Merchant Portal Questions	Merchant Portal
Merchant Tax Information	Merchant Portal
Terminal Inquiries	Merchant Portal
Token Export Inquiry	Merchant Portal
Token Import Inquiry	Merchant Portal
Transactions, Batches, or Fees	Merchant Portal

Note: The above support ticket categories are also accessible to Partner while submitting a request through the Partner Portal on behalf of a merchant.