Managing Disputes

The Disputes feature in the Merchant Portal allows merchants to manage disputes efficiently. You can review the new dispute case, list of reported disputes, details of disputes, completed disputes, and evidence. The Disputes page offers enhanced visibility with robust data, timely notifications, and tools to monitor and respond to disputes, ensuring merchants can quickly take action and understand the status of each case.

The dispute offers series of steps taken to resolve a disagreement over a charge. It begins when a customer identifies a potential issue with a transaction and raises it with their issuing bank. The bank reviews the claim and notifies the merchant, who is allowed to provide evidence supporting the legitimacy of the charge.

To learn more about Disputes lifecycle, see Disputes Management.