Submitting a Support Ticket via Merchant Portal

Clearent offers a Support feature in the Merchant Portal to submit support tickets. You can submit a Support Ticket by following these steps:

1

Sign In to the Merchant Portal.

To learn how to Sign In to the Merchant Portal, refer to Accessing the Portals.

2

Select Support from the left navigation menu.

3

Select the option that best describes your request under "How can we help you?

4

Select the most relevant description under "Choose the best description of this issue."

5

Enter the required information for your request.

  • Some requests require file attachments to help the Support Team review your case.

  • You can upload up to 10 files per request, with a total combined file size limit of 20 MB.

6

Review the information, then submit your request.

7

A success page appears with a "Thank you for contacting us!" message confirming your request is submitted.

8

You will receive a no-reply email with escalation details and next steps.

The email includes your case number, which you can use to check the status of your request.

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