As a Partner, you can submit all available support ticket types directly through the Partner Portal including those available in the Merchant Portal and additional request types exclusive to partners.
Note: There is no need to switch to the Merchant Portal to submit merchant-related requests.
3rd Party Product or Terminals
Partner Portal
Account Information Change
Partner Portal
Application Questions
Partner Portal
Bank Change
Partner Portal
Billing Statement Issue
Partner Portal
Campus Access
Partner Portal
CBD
Partner Portal
Clearent Product Inquiry
Partner Portal
Compass
Partner Portal
Empower
Partner Portal
Entity Change
Partner Portal
Equipment Setup or Changes
Partner Portal
IRIS
Partner Portal
Merchant Support
Partner Portal
New Rep Setup
Partner Portal
Partner Tax Information
Partner Portal
Product Enablement
Partner Portal
Product Questions
Partner Portal
Remove Sales Rep Access
Partner Portal
Report Request
Partner Portal
Residuals
Partner Portal
Training Request
Partner Portal
Account Closure
Partner Portal, Merchant Portal
Account Information Change
Partner Portal, Merchant Portal
Account Questions
Partner Portal, Merchant Portal
Bank Account Settings
Partner Portal, Merchant Portal
Compliance
Partner Portal, Merchant Portal
Dispute and Chargeback Inquires
Partner Portal, Merchant Portal
Equipment Setup or Changes
Partner Portal, Merchant Portal
Hierarchy Request (1-4 MIDs)
Partner Portal, Merchant Portal
Hierarchy Request (5 or More MIDs)
Partner Portal, Merchant Portal
Merchant Portal Questions
Partner Portal, Merchant Portal
Merchant Tax Information
Partner Portal, Merchant Portal
Terminal Inquiry
Partner Portal, Merchant Portal
Token Export Inquiry
Partner Portal, Merchant Portal
Token Import Inquiry
Partner Portal, Merchant Portal
Transactions, Batches, or Fees
Partner Portal, Merchant Portal
Note: Partners can submit tickets on behalf of your Merchants via Partner Portal.